{ "slug": "qqoqccp", "nom": "QQOQCCP", "numero": 8, "scenario_id": "CAS-CMD", "question": "Quel problème factuel faut-il instruire ?", "consigne": "Rédiger un énoncé neutre du problème à partir des sept questions, puis distinguer les inconnues et le pourquoi stratégique des causes.", "etapes": [ "Contrôler définition, point de mesure et période.", "Vérifier le dénominateur de 1 000 et les 120 écarts.", "Conserver les inconnues de contexte et de localisation.", "Formuler le problème sans écrire que les équipes oublient parce qu'elles sont inattentives." ], "entrees": [ "cad_qqoqccp", "commandes", "defauts_commandes" ], "resultat_pedagogique": "Du 2 au 29 mars, 120 des 1 000 commandes synthétiques sont incomplètes à réception client. Le processus va de la commande validée à sa remise au client. Le motif d'action est la promesse client ; le mécanisme causal reste à établir.", "livrables": [ "Énoncé factuel du problème", "Questions de mesure et de diagnostic restantes" ], "vigilance": [ "Toutes les données et les validations de ce dossier sont synthétiques.", "Ne pas transformer l'enjeu stratégique en preuve causale.", "Les réclamations seules n'identifieraient pas toutes les commandes incomplètes." ], "lecons": [ "formuler-probleme" ], "phases": [ "definir", "mesurer", "analyser" ], "statut_donnees": "entierement_synthetiques", "scenario": { "id": "CAS-CMD", "nom": "Fiabiliser les commandes complètes", "perimetre": "De la demande validée à la réception par le client", "debut": "2026-03-02", "fin": "2026-06-28", "statut": "Jeu synthétique de référence et après simulé, projection financière séparée" }, "tables": { "cad_qqoqccp": [ { "id": "QQ-01", "ordre": 1, "question": "Qui ?", "reponse": "Clients professionnels et équipes de commande, conditionnement, expédition et service client", "statut": "Périmètre du scénario", "a_completer": "Vérifier toutes les équipes et modalités de réception", "preuve_id": "CAD-CARTO" }, { "id": "QQ-02", "ordre": 2, "question": "Quoi ?", "reponse": "Commande reçue avec au moins un article ou une quantité manquante par rapport à la version validée", "statut": "Définition de l'écart", "a_completer": "Conserver les familles de défauts sans supposer leur cause", "preuve_id": "CAD-CTQ" }, { "id": "QQ-03", "ordre": 3, "question": "Où ?", "reponse": "Constat principal à réception client ; processus étudié de commande validée à remise au client", "statut": "Frontières convenues dans le cas", "a_completer": "Localiser l'apparition de l'écart par observations, pas par supposition", "preuve_id": "CAD-CARTO" }, { "id": "QQ-04", "ordre": 4, "question": "Quand ?", "reponse": "Du 2 au 29 mars 2026, quatre semaines de référence synthétique", "statut": "Période définie", "a_completer": "Vérifier représentativité et effets saisonniers avant généralisation", "preuve_id": "CAD-REF" }, { "id": "QQ-05", "ordre": 5, "question": "Comment ?", "reponse": "Comparaison du contenu reçu avec les articles et quantités de la commande validée", "statut": "Méthode de constat", "a_completer": "Contrôler qualité des saisies et cohérence des versions", "preuve_id": "CAD-CTQ" }, { "id": "QQ-06", "ordre": 6, "question": "Combien ?", "reponse": "120 commandes incomplètes sur 1 000 ; 880 complètes, soit 88 %", "statut": "Référence synthétique calculable", "a_completer": "Stratifier sans attribuer automatiquement de cause", "preuve_id": "CAD-REF" }, { "id": "QQ-07", "ordre": 7, "question": "Pourquoi agir ?", "reponse": "Préserver la promesse client avant développement des volumes et réduire les reprises", "statut": "Enjeu stratégique, pas explication causale", "a_completer": "Vérifier causes, coûts évitables et conditions de réalisation", "preuve_id": "CAD-STR" } ], "commandes": [ { "id": "CMD-BASELINE-0001", "scenario_id": "CAS-CMD", "phase": 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"DEF-BASELINE-080", "commande_id": "CMD-BASELINE-0615", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-081", "commande_id": "CMD-BASELINE-0626", "categorie": "Autre élément manquant", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-082", "commande_id": "CMD-BASELINE-0645", "categorie": "Erreur quantité", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-083", "commande_id": "CMD-BASELINE-0648", "categorie": "Boisson manquante", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-084", "commande_id": "CMD-BASELINE-0651", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-085", "commande_id": "CMD-BASELINE-0652", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-086", "commande_id": "CMD-BASELINE-0655", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-087", "commande_id": "CMD-BASELINE-0661", "categorie": "Pain manquant", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-088", "commande_id": "CMD-BASELINE-0673", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-089", "commande_id": "CMD-BASELINE-0696", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-090", "commande_id": "CMD-BASELINE-0719", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-091", "commande_id": "CMD-BASELINE-0721", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-092", "commande_id": "CMD-BASELINE-0737", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-093", "commande_id": "CMD-BASELINE-0743", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-094", "commande_id": "CMD-BASELINE-0752", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-095", "commande_id": "CMD-BASELINE-0755", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-096", "commande_id": "CMD-BASELINE-0779", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-097", "commande_id": "CMD-BASELINE-0780", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-098", "commande_id": "CMD-BASELINE-0781", "categorie": "Pain manquant", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-099", "commande_id": "CMD-BASELINE-0818", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-100", "commande_id": "CMD-BASELINE-0824", "categorie": "Erreur quantité", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-101", "commande_id": "CMD-BASELINE-0852", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-102", "commande_id": "CMD-BASELINE-0856", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-103", "commande_id": "CMD-BASELINE-0861", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-104", "commande_id": "CMD-BASELINE-0862", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-105", "commande_id": "CMD-BASELINE-0866", "categorie": "Autre élément manquant", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-106", "commande_id": "CMD-BASELINE-0878", "categorie": "Erreur quantité", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-107", "commande_id": "CMD-BASELINE-0881", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-108", "commande_id": "CMD-BASELINE-0885", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-109", "commande_id": "CMD-BASELINE-0886", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-110", "commande_id": "CMD-BASELINE-0906", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-111", "commande_id": "CMD-BASELINE-0915", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-112", "commande_id": "CMD-BASELINE-0937", "categorie": "Erreur quantité", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-113", "commande_id": "CMD-BASELINE-0954", "categorie": "Boisson manquante", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-114", "commande_id": "CMD-BASELINE-0956", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-115", "commande_id": "CMD-BASELINE-0961", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-116", "commande_id": "CMD-BASELINE-0966", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-117", "commande_id": "CMD-BASELINE-0968", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-118", "commande_id": "CMD-BASELINE-0977", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-119", "commande_id": "CMD-BASELINE-0983", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-BASELINE-120", "commande_id": "CMD-BASELINE-0984", "categorie": "Boisson manquante", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-001", "commande_id": "CMD-APRES-0023", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-002", "commande_id": "CMD-APRES-0035", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-003", "commande_id": "CMD-APRES-0062", "categorie": "Boisson manquante", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-004", "commande_id": "CMD-APRES-0071", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-005", "commande_id": "CMD-APRES-0158", "categorie": "Boisson manquante", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-006", "commande_id": "CMD-APRES-0168", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-007", "commande_id": "CMD-APRES-0237", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-008", "commande_id": "CMD-APRES-0276", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-009", "commande_id": "CMD-APRES-0311", "categorie": "Pain manquant", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-010", "commande_id": "CMD-APRES-0379", "categorie": "Erreur quantité", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-011", "commande_id": "CMD-APRES-0408", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-012", "commande_id": "CMD-APRES-0441", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-013", "commande_id": "CMD-APRES-0486", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-014", "commande_id": "CMD-APRES-0502", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-015", "commande_id": "CMD-APRES-0532", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-016", "commande_id": "CMD-APRES-0563", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-017", "commande_id": "CMD-APRES-0666", "categorie": "Manque dessert", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-018", "commande_id": "CMD-APRES-0826", "categorie": "Manque accompagnement", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-019", "commande_id": "CMD-APRES-0887", "categorie": "Boisson manquante", "cout_evitables_centimes": 2400 }, { "id": "DEF-APRES-020", "commande_id": "CMD-APRES-0909", "categorie": "Autre élément manquant", "cout_evitables_centimes": 2400 } ] }, "resultats": [ { "question": "Qui ?", "reponse": "Clients professionnels et équipes de commande, conditionnement, expédition et service client", "statut": "Périmètre du scénario", "a_completer": "Vérifier toutes les équipes et modalités de réception" }, { "question": "Quoi ?", "reponse": "Commande reçue avec au moins un article ou une quantité manquante par rapport à la version validée", "statut": "Définition de l'écart", "a_completer": "Conserver les familles de défauts sans supposer leur cause" }, { "question": "Où ?", "reponse": "Constat principal à réception client ; processus étudié de commande validée à remise au client", "statut": "Frontières convenues dans le cas", "a_completer": "Localiser l'apparition de l'écart par observations, pas par supposition" }, { "question": "Quand ?", "reponse": "Du 2 au 29 mars 2026, quatre semaines de référence synthétique", "statut": "Période définie", "a_completer": "Vérifier représentativité et effets saisonniers avant généralisation" }, { "question": "Comment ?", "reponse": "Comparaison du contenu reçu avec les articles et quantités de la commande validée", "statut": "Méthode de constat", "a_completer": "Contrôler qualité des saisies et cohérence des versions" }, { "question": "Combien ?", "reponse": "120 commandes incomplètes sur 1 000 ; 880 complètes, soit 88 %", "statut": "Référence synthétique calculable", "a_completer": "Stratifier sans attribuer automatiquement de cause" }, { "question": "Pourquoi agir ?", "reponse": "Préserver la promesse client avant développement des volumes et réduire les reprises", "statut": "Enjeu stratégique, pas explication causale", "a_completer": "Vérifier causes, coûts évitables et conditions de réalisation" } ], "preuves": [ { "id": "CAD-REF", "scenario_id": "CAS-CMD", "type": "donnees_simulees", "titre": "Référence du cas commandes", "description": "Population synthétique : 1 000 commandes remises aux clients du 2 au 29 mars 2026 ; 120 incomplètes à réception. Le contrôle avant expédition constitue une protection distincte.", "statut": "simule", "date": "2026-03-29" }, { "id": "CAD-CTQ", "scenario_id": "CAS-CMD", "type": "document_simule", "titre": "Spécification de service pédagogique", "description": "Contrat client fictif : tous les articles validés présents à réception, à la date annoncée. L'exigence de complétude demeure 100 %. Le jalon interne de 98 % ne constitue pas une tolérance client.", "statut": "simule", "date": "2026-03-02" }, { "id": "CAD-STR", "scenario_id": "CAS-ORG", "type": "document_simule", "titre": "Note de cap et comité de cadrage fictifs", "description": "Document synthétique du 2 mars : croissance conditionnée par la fiabilité des commandes, maintien de la sécurité et des conditions de travail. Les scores sont des arbitrages pédagogiques, pas des mesures d'une direction réelle.", "statut": "simule", "date": "2026-03-02" } ], "colonnes": { "cad_qqoqccp": [ { "name": "id", "type": "TEXT", "not_null": true }, { "name": "ordre", "type": "INTEGER", "not_null": true }, { "name": "question", "type": "TEXT", "not_null": true }, { "name": "reponse", "type": "TEXT", "not_null": true }, { "name": "statut", "type": "TEXT", "not_null": true }, { "name": "a_completer", "type": "TEXT", "not_null": true }, { "name": "preuve_id", "type": "TEXT", "not_null": true } ], "commandes": [ { "name": "id", "type": "TEXT", "not_null": true }, { "name": "scenario_id", "type": "TEXT", "not_null": true }, { "name": "phase", "type": "TEXT", "not_null": true }, { "name": "date_reception_client", "type": "TEXT", "not_null": true }, { "name": "segment_client", "type": "TEXT", "not_null": true }, { "name": "famille_produit", "type": "TEXT", "not_null": true }, { "name": "articles_commandes", "type": "INTEGER", "not_null": true }, { "name": "articles_recus", "type": "INTEGER", "not_null": true }, { "name": "complete", "type": "INTEGER", "not_null": true }, { "name": "delai_prevu_jours", "type": "INTEGER", "not_null": true }, { "name": "delai_reel_jours", "type": "INTEGER", "not_null": true } ], "defauts_commandes": [ { "name": "id", "type": "TEXT", "not_null": true }, { "name": "commande_id", "type": "TEXT", "not_null": true }, { "name": "categorie", "type": "TEXT", "not_null": true }, { "name": "cout_evitables_centimes", "type": "INTEGER", "not_null": true } ] } }